CalibrationSale.com Frequently Asked Questions (FAQ)

Welcome to the CalibrationSale.com Help Center. We have compiled the most frequent inquiries from our international engineering and corporate procurement clients regarding our calibration, test, and measurement equipment supply operations, global logistics network, and payment conditions.

General & Corporate Information

Find basic structural data regarding our business entity background and operational longevity:

  • When was CalibrationSale.com established? We have supplied specialized instrumentation equipment since 2019.
  • Where is your corporate head office located? Our global corporate headquarters is situated in Lampung, Indonesia.
  • Are your instruments original and certified? Yes, we source traceable, brand-new equipment from top manufacturers.
  • Who are your primary target clients? We serve laboratories, manufacturing plants, and cross-border engineering firms.

Shipping, Delivery & Logistics

Get precise data about our worldwide cargo handling and estimated delivery windows:

  • Do you provide worldwide international shipping? Yes, we ship securely to over 150 countries.
  • Which international express couriers do you utilize? We ship orders via UPS, DHL, FedEx, and USPS.
  • What is the flat international shipping fee? Standard worldwide delivery costs a flat USD 110.00.
  • How do I qualify for free shipping? Free shipping applies automatically on orders over USD 1,000.00.
  • What is your daily order cut-off time? Orders close daily at 11:00 AM Jakarta Time.
  • What is the total estimated delivery timeline? Door-to-door transit spans 12-14 business days globally.
  • Can I pick up my order directly? Yes, local pickup is available at our designated location.

Payment Tenders & Currency

Review our accepted international billing methods and secure financial transaction channels:

  • Which base transaction currency do you accept? All invoices are processed exclusively in US Dollars (USD).
  • Can I pay using my credit card? Yes, we accept secure Visa and Mastercard checkouts.
  • Do you accept digital wallet payments? Yes, instant checkout is supported via PayPal and Wise.com.
  • Can corporate clients pay via wire transfer? Yes, direct corporate bank transfers are fully accepted.
  • How long do bank transfers take to clear? Wire transfers clear within 2-4 global business days.

Price Match & Value Guarantee

Learn how we guarantee the best market value for your technical procurement budget:

  • Do you offer a Price Match Guarantee? Yes, we match lower prices from authorized distributors.
  • What condition must the compared item be? The product must be brand-new and currently in-stock.
  • Are clearance or auction prices eligible? No, we exclude closeout liquidations and auction marketplace rates.
  • How do I submit a matching request? Email active links or written quotes to sales@calibrationsale.com.

Returns, Refunds & Cancellations

Understand your financial protections regarding order changes or hardware discrepancies:

  • What is your standard product return window? Requests must be submitted within 60 invoice days.
  • Do you accept opened or used returns? Yes, we accept factory-new and slightly used instruments.
  • Do you charge a restocking fee? No, free restocking applies to all verified returns.
  • How long does refund processing require? Returns are inspected and processed within 5 business days.
  • What is your order cancellation policy? Cancel active orders completely within 24 hours of placement.
  • Are products covered by manufacturer warranties? Yes, every instrument includes traceable factory warranty protection.

Address Discrepancies & Package Issues

Know what protocols apply during unexpected logistical transit challenges:

  • What happens if my shipping address is incorrect? A standard re-shipping fee of USD 110.00 applies.
  • What if my package arrives physically damaged? Contact sales@calibrationsale.com immediately with unboxing photos.
  • What if my shipment is lost in transit? Email info@calibrationsale.com to initiate replacements or refunds.

Global Procurement Customer Support

Need further assistance, specialized technical advice, or an official pro forma request for quote (RFQ)? Reach our administration helpdesk directly:

  • Company Name: CalibrationSale.com
  • Head Office Address: Jl. Gajah Mada No.73, Bandar Lampung, Lampung, 35126, Indonesia
  • Official Support Hotline: +62-831-8934-5463
  • Corporate Email Support: sales@calibrationsale.com
  • Operational Working Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT+7)