CalibrationSale.com Return & Exchange Guidelines

At CalibrationSale.com, we deliver guaranteed performance for all industrial metrology equipment. If a purchased testing instrument does not meet your operational or compliance requirements, our structured return policy provides a transparent framework to protect your capital investment.

Return Windows and Equipment Condition

We provide clear timelines and physical parameters for processing international equipment returns:

  • Extended Return Window: Request returns within 60 days from original invoice date.
  • Accepted Product Conditions: We accept factory-new and slightly used technical instruments.
  • Original Packaging Requirement: Items must include all intact original protective factory packaging.
  • Zero Restocking Fees: Complimentary free restocking applies to all verified product returns.

How to Initiate Returns or Exchanges

Our technical logistics desk streamlines your cross-border equipment return process:

  • Contact Logistics Team: Email order details to sales@calibrationsale.com or info@calibrationsale.com.
  • Locate Return Labels: Utilize the official return label inside original shipping boxes.
  • Follow Specific Instructions: Our team provides exact regional depot shipping directions.

Refund Processing and Currency Standards

Our corporate accounting department executes financial credits rapidly following warehouse validation:

  • Rapid Inspection Window: Returns are inspected and processed within 5 business days.
  • Original Payment Method: Refunds return directly to the checkout account used.
  • Fast Banking Clearance: Funds clear your bank account within 1-2 business days.
  • Base Settlement Currency: All global refunds are processed exclusively in US Dollars.

Order Cancellations & Manufacturer Warranties

We support flexible procurement changes and back your hardware with strong coverage:

  • Grace Cancellation Period: Cancel active orders completely within 24 hours of placement.
  • Full Purchase Refund: Cancelled orders receive instant 100% original payment credit.
  • Manufacturer Warranty Protection: Every instrument includes comprehensive traceable manufacturer warranty coverage.
  • Authorized Center Claims: File claims directly through the nearest authorized service center.

Global Procurement & Returns Support

Do you need help locating a manufacturer service center, checking return status, or requesting exchange documentation? Reach our customer care desk directly:

  • Company Name: CalibrationSale.com
  • Head Office Address: Jl. Gajah Mada No.73, Bandar Lampung, Lampung, 35126, Indonesia
  • Official Support Hotline: +62-831-8934-5463
  • Corporate Email Support: sales@calibrationsale.com
  • Operational Working Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT+7)